Functions of Labour Wing Labour & Community Welfare

Functions of Labour Wing

Functions of Labour Wing

The Labour Wing plays the role of coordinator and facilitator by providing guidance and support to the Indian nationals seeking employment or working in Malaysia. Pravasi Bharatiya Sahayata Kendra (PBSK), which work under the Labour Wing assists Indian workers facing problems in Malaysia.  PBSK has a 24X7 helpline along with a walk-in system during working hours to receive grievances from Indian workers. Besides, MADAD portal is available to Indian workers/citizens in distress to register the grievances. The Labour Wing also receives grievances from Indian workers and their family members through telephone, email and Twitter.

Services offered:

  • Labour Complaints
  • Counselling and assistance to Indian workers in settling disputes
  • Assistance to workers claiming legitimate dues
  • Temporary shelter to deserving distressed Indian nationals
  • Repatriation of Indian workers.
  • Issue of No objection Certificate for the local burial
  • Transportation of mortal remains of deceased Indian nationals
  • Assistance to family members claiming death compensation
  • Immigration facilitation at the time of repatriation.
  • Facilitation of repatriation of detainees in the camps.
  • Extending legal and financial assistance to distressed Indian nationals
  • Authentication and verification of employment contracts
  • Registration of Companies on e-Migrate System (

Consular Services Management System (MADAD: Consular Services Management System (MADAD) has been set up for users to register grievances pertaining to the Consular Services offered by Indian Missions/Posts Abroad.

Processing Steps:

  • Click on "Grievant Registration (New User)" and fill required details.
  • Click on "Activation" link sent in email (or OTP sent in SMS to Indian Mobile Holders) to activate the account.
  • Log in to the Consular Grievances Management System (MADAD).
  • Click on "Register Grievances" link to fill details of your grievances.
  • Click on "Track Grievances Status" link to view latest status and processing done on your grievance.

Contact of Labour Wing:

High Commission of India

(Pravasi Bharatiya Sahayata Kendra)

Level 1, Wisma  HRIH Lotus

442, Jalan Pahang , Setapak

53000, Kuala Lumpur


Labour Complaints

Tele: 006-03 4024 8080


Tele: 006-034024 8000

Detention Camp

Tele: 006-03-4024 6677

MADAD Grievances

Tele: 006-03-4024 6677

24x7 Helpline

Mob: 006-01-2550 612


Labour & Community Welfare